Dispatch email

The Oneida County Sheriff’s Office dispatch is open 24 hours a day, 365 days of the year to serve the communities in Oneida County.  Currently we are served by 3 full-time dispatchers, the County Driver’s License Coordinator, the Sheriff’s Secretary & numerous part-time employees.

In an emergency, call 911 or your local emergency number immediately from any wired or wireless phone.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

Important: If you’re not sure whether the situation is a true emergency, it is recommend you call 911 and let the call-taker determine whether you need emergency help.

When calling 911 it is important to remain calm so the call-taker can understand you and get appropriate help sent.

There is some information that is vital to know when calling 911. Remember, the call-taker’s questions are important to get the right kind of help to you quickly:

  • The location of the emergency, including street address. We do not have a map showing where each caller is calling from. We need this most vital information before help can be sent.
  • The phone number you are calling from. Phones drop calls often these days and giving your number can expedite a call back if one occurs.
  • The nature of the emergency. Fire, medical emergency, police emergency, etc.
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency as well as a description of the person involved in a medical emergency such as age, weight, height.

Do not hang-up until the call-taker ends the call or directs you to.

Do not get frustrated when it seems as though the call is taking too long or the questions are being repeated. 911 call-takers will often verify information to avoid misunderstandings that could delay emergency help. 911 call-takers are also often dispatching help while on the phone and responding to questions being asked by those emergency responders.

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